RETURN & REFUND POLICY
Last updated: August 21, 2026
At Luxury HandbagsUSA, we want you to feel confident with your purchase. This Return & Refund Policy explains the conditions and process for eligible returns, refunds, exchanges, and order issues.
1. 30-DAY RETURN WINDOW
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
• Unused and unworn
• In the same condition in which it was received
• With all original tags attached
• Returned with its original packaging
• Accompanied by the order confirmation or other proof of purchase
Items that do not meet these conditions may not be eligible for return or refund.
2. HOW TO START A RETURN
Before sending any item back, please contact:
support@luxuryleatherhandbagsusa.com
Please include:
• Your order number
• The name used for the order
• The reason for the return
• Photos of the item when relevant
If your return is approved, we will provide the applicable return instructions and return destination.
Please do not send a return before receiving approval and return instructions. Unauthorized returns may not be accepted.
3. RETURN SHIPPING COSTS
For standard returns, including change-of-mind returns, return shipping costs are generally the customer’s responsibility.
If the item received is damaged, defective, or incorrect, please contact us before returning it. After reviewing the issue, we will provide the appropriate resolution and return instructions where applicable.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:
• Your order number
• A description of the issue
• Clear photos showing the item and the issue
• Photos of the outer packaging when shipping damage is involved
We will review the information provided and assist with an appropriate resolution.
5. NON-RETURNABLE ITEMS
The following items are not eligible for return unless otherwise required by applicable law:
• Items that have been used, worn, altered, damaged after delivery, or returned without their original tags or packaging
• Personalized or custom-made items, where applicable
• Gift cards
• Items specifically marked “Final Sale” at the time of purchase
Promotional or discounted items are not automatically considered Final Sale unless they are clearly identified as such before purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. EXCHANGES
If you would like a different color, size, style, or option, please contact us to request a return for the original item.
Depending on availability and the circumstances of the request, we may assist with an exchange or ask you to place a separate order for the replacement item.
7. REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If the return is approved, the eligible refund will be issued to the original payment method.
Original shipping charges, where applicable, are generally non-refundable unless the return results from a damaged, defective, or incorrect item or where otherwise required by law.
After a refund is issued, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact your bank or payment provider first. If you still need assistance, contact:
support@luxuryleatherhandbagsusa.com
8. EUROPEAN UNION CANCELLATION RIGHTS
If an order is delivered to a customer in the European Union, applicable consumer law may provide a 14-day right to cancel or return an eligible purchase without giving a reason.
Where this right applies, returned items must generally be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.
Nothing in this policy is intended to limit any mandatory consumer rights that apply under local law.
9. REFUSED, UNCLAIMED, OR UNAUTHORIZED RETURNS
Please contact us before refusing delivery or sending a package back.
Packages returned without prior authorization, sent to an incorrect location, or returned without sufficient identifying information may be delayed or may not be accepted.
Any additional shipping or handling costs resulting from an incorrect customer-provided address, refused delivery, or unclaimed shipment may be deducted from any eligible refund where permitted by applicable law.
10. CONTACT US
For return, refund, exchange, or order issue questions, please contact:
support@luxuryleatherhandbagsusa.com
